Privacy
The ratesonline.com.au website is owned by Ratesonline Pty Ltd ACN 122 052 582 (Ratesonline). Ratesonline is committed to protecting your privacy. In accordance with the privacy law, this policy outlines how we manage privacy protection of your personal information.
We reserve the right in our sole discretion, to modify or remove any portion of this internet privacy policy at any time.
What personal information do we collect and why do we need it?
Personal information is collected only when you knowingly and voluntarily submit such information. It is our intention that this policy will protect your personal information from being dealt with in any way which is inconsistent with the purpose for which you gave the information or inconsistent with any applicable privacy laws of Australia.
Any personal information that you provide to us will be used only for the purpose for which it is provided unless you expressly consent to it being used for additional purposes. You acknowledge that the information you submit will or may be provided to a lender or mortgage broker for the purpose of providing the service requested by you or answering of your enquiry. You acknowledge that the information will then be held by that lender or mortgage broker subject to their privacy obligations and policies, which may not conform to this internet privacy policy.
The information that you provide may be stored for archive and back up purposes as well as record keeping. By your use of the web site you acknowledge the use of this information in the matter set out herein.
Who will see or have access to your personal information?
Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen or used by persons working in or for Ratesonline and our business partners.
Our information systems and files are kept secured from unauthorised access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so.
Further, there may be special circumstances where personal information may be disclosed where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, or those of users or anyone else who could be harmed by such activities.
Security
The World Wide Web exists across open, public networks that are neither secure nor private. Although we strive to ensure the security and integrity of all personal information and the privacy of each individual submitted to our web site, we cannot guarantee total security. You acknowledge and accept the risk that:
(a) Transmissions to and from this web site may be intercepted, used, and modified by third parties; and
(b) Materials obtained from and through this web site may contain computer viruses or other defects.
We will endeavour to take all reasonable steps to protect your personal information and once we receive your transmissions we will also use our best efforts to ensure it's security on our system.
Web Site Operators
We may use an external company to measure and analyse the internet usage across our web site. We may use the external company to collect information for us on matters of numbers of pages viewed, numbers of visitors to our web site, consumer behaviour on our web site and the like.
This non- personal information will be collated by an external company and provided to us to assist us in analysing our web site. We may make this information available to other organisations including research companies for the purposes of comparisons.
What if I want to check what personal information you hold about me?
Subject to any legal restrictions we would be happy to advise you what personal information we hold about you if you request this. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.
GENERAL INFORMATION ONLY
The material on our web site is provided for general information only. It is not intended as advice and must not be relied upon as such. You should make your own enquiries and take independent advice tailored to your specific circumstances prior to making any decisions in relation to any information you receive from this web site.
Further information
If you would like further information on our privacy policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact Ratesonline by one of the methods specified on our Contact Us page.
